Field service · Operations
Digitising a manual field service operation, from requirements to launch
Equipment servicing business
6person team
16 weeksfrom requirements to launch
Livestill supported by us
- Starting point
- Service jobs, machine and warranty history, preventive maintenance schedules and parts requests all tracked manually, with no shared system between engineers in the field and the office.
- Constraints
- No spec to work from. We had to understand the existing process, design the product and launch it within 16 weeks.
- What we built
- A mobile app for field engineers, with the day's jobs, navigation to site and full machine history. A web portal for the office, covering maintenance scheduling and forecasting, tickets, parts tracking and attendance, on the same live data.
- Where it is now
- Live, and we still support it for the customer. The platform is Argos, listed under Operations below.